Terms of Service

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By ordering a product (add-on, theme or service) from ThemeHouse the following terms are agreed to:

  1. All sales are final, please check your cart/basket prior to completing the checkout process as exchanges are not permitted.
  2. Credit and/or refunds are provided at our sole discretion, we endeavour to fix all issues as quickly as possible and request at a reasonable timeframe and opportunity to resolve any problems prior to a refund being requested.
  3. ThemeHouse will not be held responsible for any issues arising from upgrade or modification to customized child styles, or for any issues arising from the installation, upgrade/update or removal of a product (addon, theme or service), as such it is strongly recommended that backups are taken prior to upgrades and that upgrades are carried out on a “test” or development board initially.
  4. Ownership transfers, full account or individual product, are handled on a case by case basis and can only be completed with written agreement from ThemeHouse management.
  5. Support is provided during business hours only, 9am to 5pm Central (US), Monday to Friday and excludes holidays, support requested outside of these timeframes will be reviewed the following business day.
  6. We require that products and services provided by ThemeHouse are used for lawful purposes (lawful under United States, IL, law) only, if you have any concerns regarding this please contact us prior to purchasing any of our products.

Certain products or services may be subject to individual terms or license agreements, these are available. You can find a list of all other license agreements here.

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